Refund Policy

Refund Policy

At Byoli.com, we strive to provide our user(s) with a smooth and satisfying experience as they search for a life partner. Our refund policy is intended to address concerns about duplicate payments. Please read the following carefully to understand our refund policy.

Refund Terms & Conditions:

• We recognize that inadvertent duplicate payments may occur while using our platform. In the event of a duplicate payment, user(s) are entitled to a refund.
  
• To request a refund, user(s) must contact our customer support team within 7 days of the duplicate payment.
  
• Refund requests must be accompanied by relevant information, such as transaction IDs and supporting documentation.
  
• Once a user has purchased a package from Byoli.com, no refunds will be issued for any other reason whatsoever.
  
• This policy applies even if the user decides to discontinue using our services or encounters any problems after purchasing the package.
  
• Byoli.com reserves the right to make exceptions to this policy only in special circumstances and at its sole discretion.
  

How to Request a Refund?

• User(s) can reach out to our customer support team via email or the platform's "Contact Us" section.
  
• Once the duplicate payment has been verified, the refund process will begin.
  
• Refunds will be processed to the original method of payment within 7 to 15 Days of verification.
  

Byoli.com reserves the right to update or modify this refund policy at any time. User(s) are advised to review our Refund Policy from time to time.

By using Byoli.com's services, user(s) acknowledge and agree to our refund policy. If you do not agree to these terms, we do not recommend using our matrimonial platform.